81759 (2024). Hon Willow-Jean Prime to the Minister for Children

81759 (2024). Hon Willow-Jean Prime to the Minister for Children: What is the percentage, if any, of critical (within 24 hours) and very urgent (within 48 hours) Oranga Tamariki Reports of Concern that are addressed within these timeframes, as of 30 November 2024?

Hon Karen Chhour: In August 2024, I instructed Oranga Tamariki to report quarterly, starting from the 2024/25 financial year, on the following key performance indicators: • Frequency of visits to children in care: the percentage of children in care who have been visited by their social worker at least once in the last eight weeks to ensure their ongoing safety and wellbeing. • Timeliness around Reports of Concern: percentage of critical (within 24 hours) and very urgent (within 48 hours) Reports of Concern that are addressed within these timeframes. • Supporting caregivers: results of a rolling survey of Oranga Tamariki caregivers, which asks whether caregivers feel supported, whether they would recommend becoming a caregiver, and whether they are thinking about stopping being a caregiver. • Improving complaint management and practices: the proportion of complaints audited that were handled in a way that fully met Oranga Tamariki standards • Addressing youth offending: a 15 per cent reduction in the total number of children and young people with serious and persistent offending behaviour. The first quarterly report is now available on the Oranga Tamariki website at the following link: www.orangatamariki.govt.nz/about-us/performance-and-monitoring/ministerial-priorities/. I am further advised by Oranga Tamariki that to provide the information monthly would require substantial collation and research and divert staff from their core duties. In accordance with Speaker’s Ruling 199-3, I consider that the time, and hence the expense, of answering this question in the timeframe allowed for written parliamentary questions, is not in the public interest.