62454 (2024). Ricardo Menéndez March to the Minister for Social Development and Employment

Written Question

Published date: 10 Oct 2024

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	62454 (2024)
Question asked:	26 Sep 2024
Member asking:	Ricardo Menéndez March
Portfolio:	Minister for Social Development and Employment
Minister replying:	Hon Louise Upston
Answer received:	06 Oct 2024
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_62454_2024
Document guid:	c4d24c48-abe2-4c94-af04-c1570f7634fb

62454 (2024). Ricardo Menéndez March to the Minister for Social Development and Employment: What is the top 10% percentile waiting time to access a case manager via the phone at Work and Income for each quarter over the last three years?

Hon Louise Upston: The Ministry of Social Development (the Ministry) is unable to provide the information sought by the Member as it is not recorded. I am advised that the system used to record phone activity is specific to Customer Service Representatives within the Ministry’s Contact Centres. This is also my response to written parliamentary questions 62455 (2024) and 62456 (2024).