58724 (2025). Hon Phil Twyford to the Minister of Immigration

Written Question

Published date: 19 Jan 2026

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	58724 (2025)
Question asked:	11 Dec 2025
Member asking:	Hon Phil Twyford
Portfolio:	Minister of Immigration
Minister replying:	Hon Erica Stanford
Answer received:	21 Dec 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_58724_2025
Document guid:	39f11df6-f313-4e0b-83de-773ce5517b74

58724 (2025). Hon Phil Twyford to the Minister of Immigration: What proportion of NZeTA applicants have reported difficulty using the NZeTA system, and what improvements have been implemented?

Hon Erica Stanford: So far in the 2025 calendar year, INZ has received 35 complaints specifically related to the usability of the NZeTA website and app, compared to over 1.5 million NZeTAs processed. This amounts to approximately 0.0023% of applicants reporting difficulty using the app or website. Recent enhancements include refining the wording of specific questions to help customers request the correct type of NZeTA, implementing 3D Secure, and improving the system so customers can self-service changes to their details.