48084 (2025). Francisco Hernandez to the Minister of Commerce and Consumer Affairs

Written Question

Published date: 17 Oct 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	48084 (2025)
Question asked:	01 Oct 2025
Member asking:	Francisco Hernandez
Portfolio:	Minister of Commerce and Consumer Affairs
Minister replying:	Hon Scott Simpson
Answer received:	13 Oct 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_48084_2025
Document guid:	03ce177b-5a17-456b-a913-84b668ae9c04

48084 (2025). Francisco Hernandez to the Minister of Commerce and Consumer Affairs: What was the average wait time, if any, for customer service lines, if any, in the Minister's departments, crown entities and any other bodies that the Minister is responsible for, if any, as of 1 October 2020?

Hon Scott Simpson: The Accreditation Council, the Retirement Commission, the Takeovers Panel and the External Reporting Board do not hold any information on average wait times. The Financial Markets Authority is supported by a call centre operated by the Ministry of Business, Innovation and Employment. The average wait time is 1 minute and 28 seconds. For the Commerce Commission, phone calls to the public 0800 line are answered within 15 seconds, emails are acknowledged within 1 minute, and email replies are sent within 7.3 days.