48064 (2025). Francisco Hernandez to the Associate Minister of Transport

Written Question

Published date: 20 Oct 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	48064 (2025)
Question asked:	01 Oct 2025
Member asking:	Francisco Hernandez
Portfolio:	Associate Minister of Transport
Minister replying:	Hon James Meager
Answer received:	14 Oct 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_48064_2025
Document guid:	11d17da4-ca47-47eb-b4a2-93cebaf07e39

48064 (2025). Francisco Hernandez to the Associate Minister of Transport: What was the average wait time, if any, for customer service lines, if any, in the Minister's departments, crown entities and any other bodies that the Minister is responsible for, if any, as of 1 October 2020?

Hon James Meager: CAA is unable to provide phone queue data for the 2020 year. Technological limitations prevent historical phone data from being retrieved. MNZ and TAIC do not have customer service lines.