48042 (2025). Francisco Hernandez to the Associate Minister of Transport

Written Question

Published date: 20 Oct 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	48042 (2025)
Question asked:	01 Oct 2025
Member asking:	Francisco Hernandez
Portfolio:	Associate Minister of Transport
Minister replying:	Hon James Meager
Answer received:	14 Oct 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_48042_2025
Document guid:	52ed761e-ef3a-47a9-97bf-f730f2426e4c

48042 (2025). Francisco Hernandez to the Associate Minister of Transport: What was the average wait time, if any, for customer service lines, if any, in the Minister's departments, crown entities and any other bodies that the Minister is responsible for, if any, as of 1 October 2025?

Hon James Meager: The average call wait time for CAA and All Avsec Reception phone lines for the period 1 September 2025 to 6 October 2025 was 12.90 seconds. Technological limitations prevent the retrieval of CAA phone data prior to 1 September 2025. MNZ and TAIC do not have customer service lines.