48003 (2025). Francisco Hernandez to the Minister for Energy

Written Question

Published date: 15 Oct 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	48003 (2025)
Question asked:	01 Oct 2025
Member asking:	Francisco Hernandez
Portfolio:	Minister for Energy
Minister replying:	Hon Simon Watts
Answer received:	09 Oct 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_48003_2025
Document guid:	cd35d1e5-e329-467a-9ffc-28f66af2513e

48003 (2025). Francisco Hernandez to the Minister for Energy: What was the average wait time, if any, for customer service lines, if any, in the Minister's departments, crown entities and any other bodies that the Minister is responsible for, if any, as of 1 October 2020?

Hon Simon Watts: "As Minister of Energy, I have no responsibility for any government departments or Ministries. In respect of the Ministry of Business, Innovation and Employment, I refer the Member to the Minister for Economic Growth's answer to written parliamentary question 47998 (2025). With regards to Crown entities under the Energy portfolio, the EA and EECA: EA: As of 1 October 2020, the Electricity Authority (Authority) had no dedicated customer service line. EECA: EECA's Warmer Kiwi Homes line had an average pick up time of 6 seconds"