47965 (2025). Francisco Hernandez to the Minister for Trade and Investment

Written Question

Published date: 17 Oct 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	47965 (2025)
Question asked:	01 Oct 2025
Member asking:	Francisco Hernandez
Portfolio:	Minister for Trade and Investment
Minister replying:	Hon Todd McClay
Answer received:	12 Oct 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_47965_2025
Document guid:	4419babc-1471-41c4-a201-20cd47df4c70

47965 (2025). Francisco Hernandez to the Minister for Trade and Investment: What was the average wait time, if any, for customer service lines, if any, in the Minister's departments, crown entities and any other bodies that the Minister is responsible for, if any, as of 1 October 2021?

Hon Todd McClay: Invest New Zealand was established on 1 July 2025, and as such was not operational before then. I am advised that New Zealand Trade and Enterprise does not operate dedicated customer service lines, although NZTE does provide an 0800 number. As such, I am advised they do not track or report on response times. For the Ministry of Foreign Affairs and Trade, I refer the Member to the response to WPQ 47635 (2025).