47954 (2025). Francisco Hernandez to the Minister for Trade and Investment

Written Question

Published date: 17 Oct 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	47954 (2025)
Question asked:	01 Oct 2025
Member asking:	Francisco Hernandez
Portfolio:	Minister for Trade and Investment
Minister replying:	Hon Todd McClay
Answer received:	12 Oct 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_47954_2025
Document guid:	abbcf9ca-5f85-402e-b749-e3db84163efe

47954 (2025). Francisco Hernandez to the Minister for Trade and Investment: What was the average wait time, if any, for customer service lines, if any, in the Minister's departments, crown entities and any other bodies that the Minister is responsible for, if any, as of 1 October 2025?

Hon Todd McClay: I am advised neither Invest New Zealand nor New Zealand Trade and Enterprise operate dedicated customer service lines, although NZTE does provide an 0800 number. As such, I am advised they do not track or report on response times. For the Ministry of Foreign Affairs and Trade, I refer the Member to the response to WPQ 47641 (2025).