47912 (2025). Francisco Hernandez to the Lead Coordination Minister for the Government's Response to the Royal Commission’s Report into Historical Abuse in State Care and in the Care of Faith-based Institutions

Written Question

Published date: 15 Oct 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	47912 (2025)
Question asked:	01 Oct 2025
Member asking:	Francisco Hernandez
Portfolio:	Lead Coordination Minister for the Government's Response to the Royal Commission’s Report into Historical Abuse in State Care and in the Care of Faith-based Institutions
Minister replying:	Hon Erica Stanford
Answer received:	09 Oct 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_47912_2025
Document guid:	6dc4dc47-1411-4ee9-88d2-fd26056365df

47912 (2025). Francisco Hernandez to the Lead Coordination Minister for the Government's Response to the Royal Commission’s Report into Historical Abuse in State Care and in the Care of Faith-based Institutions: What was the average wait time, if any, for customer service lines, if any, in the Minister's departments, crown entities and any other bodies that the Minister is responsible for, if any, as of 1 October 2025?

Hon Erica Stanford: The Crown Response Office does not have customer service lines. There is one 0800 number which is used for Lake Alice registrations. This is a phone message service and that people will be contacted as staff are available.