47847 (2025). Francisco Hernandez to the Minister for Social Development and Employment

Written Question

Published date: 16 Oct 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	47847 (2025)
Question asked:	01 Oct 2025
Member asking:	Francisco Hernandez
Portfolio:	Minister for Social Development and Employment
Minister replying:	Hon Louise Upston
Answer received:	12 Oct 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_47847_2025
Document guid:	2273eb15-5aff-4cd1-a948-7f92f5de207e

47847 (2025). Francisco Hernandez to the Minister for Social Development and Employment: What was the average wait time, if any, for customer service lines, if any, in the Minister's departments, crown entities and any other bodies that the Minister is responsible for, if any, as of 1 October 2022?

Hon Louise Upston: I am advised that for the Ministry of Social Development, the average wait time across all business lines for the month of September 2022 was 18:37 minutes. For associated Crown Entities, I am advised that the New Zealand Artificial Limb Service does not hold customer service line data for the period. The Social Workers Registration Board is unable to access historic data for its customer service line in the time available to respond. The Children’s Commissioner and the Independent Children’s Monitor do not operate customer service lines.