47824 (2025). Francisco Hernandez to the Minister of Revenue

Written Question

Published date: 15 Oct 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	47824 (2025)
Question asked:	01 Oct 2025
Member asking:	Francisco Hernandez
Portfolio:	Minister of Revenue
Minister replying:	Hon Simon Watts
Answer received:	09 Oct 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_47824_2025
Document guid:	802eb2af-98ee-4ffe-83d4-67ad228cea2b

47824 (2025). Francisco Hernandez to the Minister of Revenue: What was the average wait time, if any, for customer service lines, if any, in the Minister's departments, crown entities and any other bodies that the Minister is responsible for, if any, as of 1 October 2020?

Hon Simon Watts: Officials advise that from 1 October 2019 to 30 September 2020, the average wait time through Inland Revenue’s voice channels was 3 minutes 43 seconds, while the average time to complete messages received via MyIR was 5 working days.