47717 (2025). Francisco Hernandez to the Minister of Internal Affairs

47717 (2025). Francisco Hernandez to the Minister of Internal Affairs: What was the average wait time, if any, for customer service lines, if any, in the Minister's departments, crown entities and any other bodies that the Minister is responsible for, if any, as of 1 October 2025?

Hon Brooke van Velden: I refer the Member to the attached table in Appendix A for the average service line wait times for the Department of Internal Affairs for the period 1 October 2024 to 30 September 2025. I am advised by the New Zealand Lotteries Commission that the average wait time for customer service phone lines for the period 1 October 2024 to 30 September 2025 was 19 seconds. I am advised by the Office of Film and Literature Classification that it does not operate a call centre. I am advised by Fire and Emergency New Zealand that it does not operate a call centre.