47692 (2025). Francisco Hernandez to the Minister of Housing

Written Question

Published date: 10 Nov 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	47692 (2025)
Question asked:	01 Oct 2025
Member asking:	Francisco Hernandez
Portfolio:	Minister of Housing
Minister replying:	Hon Chris Bishop
Answer received:	04 Nov 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_47692_2025
Document guid:	9c0c6eea-4300-45e6-9ba9-651783c0bf73

47692 (2025). Francisco Hernandez to the Minister of Housing: What was the average wait time, if any, for customer service lines, if any, in the Minister's departments, crown entities and any other bodies that the Minister is responsible for, if any, as of 1 October 2023?

Hon Chris Bishop: Kāinga Ora – Homes and Communities advises me that the average speed to answer for its Customer Support Centre for the month of October 2023 was 49 seconds. The Ministry of Housing and Urban Development advises the average speed to answer for its call centre for the month of October 2023 was two minutes and four seconds. The average speed to answer is the average time a person waits in a queue to speak with a representative from the moment a call enters the queue to when a representative answers it.