47677 (2025). Francisco Hernandez to the Minister of Housing

Written Question

Published date: 10 Nov 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	47677 (2025)
Question asked:	01 Oct 2025
Member asking:	Francisco Hernandez
Portfolio:	Minister of Housing
Minister replying:	Hon Chris Bishop
Answer received:	04 Nov 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_47677_2025
Document guid:	cb2f70f6-c056-43d7-a9d4-8e27fcef2909

47677 (2025). Francisco Hernandez to the Minister of Housing: What was the average wait time, if any, for customer service lines, if any, in the Minister's departments, crown entities and any other bodies that the Minister is responsible for, if any, as of 1 October 2021?

Hon Chris Bishop: Kāinga Ora – Homes and Communities advises me that the average speed to answer for its Customer Support Centre for the month of October 2021 was three minutes and 20 seconds. The Ministry of Housing and Urban Development advises the average speed to answer for its call centre for the month of October 2021 was six minutes and nine seconds. The average speed to answer is the average time a person waits in a queue to speak with a representative from the moment their call enters the queue to when a representative answers it.