47661 (2025). Francisco Hernandez to the Associate Minister of Health

Written Question

Published date: 15 Oct 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	47661 (2025)
Question asked:	01 Oct 2025
Member asking:	Francisco Hernandez
Portfolio:	Associate Minister of Health
Minister replying:	Hon David Seymour
Answer received:	09 Oct 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_47661_2025
Document guid:	4f1dc8d8-4584-4762-ae8e-ed2bbdedbea1

47661 (2025). Francisco Hernandez to the Associate Minister of Health: What was the average wait time, if any, for customer service lines, if any, in the Minister's departments, crown entities and any other bodies that the Minister is responsible for, if any, as of 1 October 2024?

Hon David Seymour: Pharmac does not operate a dedicated customer service call centre where callers can be placed on call waiting. Therefore, the information requested is not collected. Pharmac operates a publicly listed phone line that operates during normal business hours and Pharmac can also be contacted via email at any time.