47611 (2025). Francisco Hernandez to the Minister for the Environment

Written Question

Published date: 15 Oct 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	47611 (2025)
Question asked:	01 Oct 2025
Member asking:	Francisco Hernandez
Portfolio:	Minister for the Environment
Minister replying:	Hon Penny Simmonds
Answer received:	09 Oct 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_47611_2025
Document guid:	a259f4d5-ee06-4f8f-a5f3-8798c45e05f3

47611 (2025). Francisco Hernandez to the Minister for the Environment: What was the average wait time, if any, for customer service lines, if any, in the Minister's departments, crown entities and any other bodies that the Minister is responsible for, if any, as of 1 October 2022?

Hon Penny Simmonds: The Environmental Protection Authority has operated an inhouse contact centre since April 2021. There is no data available prior to this, and there are system limitations on accessing raw data before May 2023. For information about the Ministry for the Environment, I refer the Member to my reply to written question 47595 (2025).