47608 (2025). Francisco Hernandez to the Minister for the Environment

Written Question

Published date: 15 Oct 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	47608 (2025)
Question asked:	01 Oct 2025
Member asking:	Francisco Hernandez
Portfolio:	Minister for the Environment
Minister replying:	Hon Penny Simmonds
Answer received:	09 Oct 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_47608_2025
Document guid:	805929fa-cfad-4ef5-aa9e-4bc89f96200f

47608 (2025). Francisco Hernandez to the Minister for the Environment: What was the average wait time, if any, for customer service lines, if any, in the Minister's departments, crown entities and any other bodies that the Minister is responsible for, if any, as of 1 October 2023?

Hon Penny Simmonds: From May 2023 to December 2023, the average call wait time to the Environment Protection Authority was 13 seconds. The average wait time each month for 2023 ranged from 8 seconds to 24 seconds. Data from January to April 2023 is not available due to system limitations. For information about the Ministry for the Environment, I refer the Member to my reply to written question 47595 (2025).