47595 (2025). Francisco Hernandez to the Minister for the Environment

Written Question

Published date: 15 Oct 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	47595 (2025)
Question asked:	01 Oct 2025
Member asking:	Francisco Hernandez
Portfolio:	Minister for the Environment
Minister replying:	Hon Penny Simmonds
Answer received:	09 Oct 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_47595_2025
Document guid:	8bbecda3-b5c0-4a29-8913-3d22c9875197

47595 (2025). Francisco Hernandez to the Minister for the Environment: What was the average wait time, if any, for customer service lines, if any, in the Minister's departments, crown entities and any other bodies that the Minister is responsible for, if any, as of 1 October 2025?

Hon Penny Simmonds: From January 1, 2025 to October 1, 2025, the average call wait time to the Environment Protection Agency was 23 seconds. The average wait time each month in 2025 ranged from 12 seconds to 30 seconds. I am advised that the Ministry for the Environment has one main phone line for enquiries about the Ministry. It does not record average wait times for this phone line as call volumes are very low, averaging between six to ten calls per day.