47593 (2025). Francisco Hernandez to the Minister for the Environment

Written Question

Published date: 15 Oct 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	47593 (2025)
Question asked:	01 Oct 2025
Member asking:	Francisco Hernandez
Portfolio:	Minister for the Environment
Minister replying:	Hon Penny Simmonds
Answer received:	09 Oct 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_47593_2025
Document guid:	c77fb0c4-3fe6-4b47-9525-e6e78e8c86a1

47593 (2025). Francisco Hernandez to the Minister for the Environment: What was the average wait time, if any, for customer service lines, if any, in the Minister's departments, crown entities and any other bodies that the Minister is responsible for, if any, as of 1 October 2024?

Hon Penny Simmonds: From January 2024 to December 2024, the average call wait time to the Environmental Protection Authority was 24 seconds. The average wait time each month in 2024 ranged from 19 seconds to 26 seconds. For information about the Ministry for the Environment, I refer the Member to my reply to written question 47595 (2025).