47591 (2025). Francisco Hernandez to the Minister of Education

Written Question

Published date: 15 Oct 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	47591 (2025)
Question asked:	01 Oct 2025
Member asking:	Francisco Hernandez
Portfolio:	Minister of Education
Minister replying:	Hon Erica Stanford
Answer received:	09 Oct 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_47591_2025
Document guid:	a94754d2-c9a7-4cad-a79d-8357979180f6

47591 (2025). Francisco Hernandez to the Minister of Education: What was the average wait time, if any, for customer service lines, if any, in the Minister's departments, crown entities and any other bodies that the Minister is responsible for, if any, as of 1 October 2023?

Hon Erica Stanford: I am advised by the Ministry of Education (the Ministry) that, between 1 October 2022 and 30 September 2023, the average wait time for the Ministry’s general enquiries customer service line was 21 seconds. Due to phone system upgrades over this time, data for March 2023 could not be provided, so the average covers 11 months only. I am advised by the New Zealand Qualifications Authority that, between 1 October 2022 and 30 September 2023, the average wait time for their customer service lines was 2 minutes and 22 seconds. I am advised that Education New Zealand and the Education Review Office do not have dedicated customer service lines.