47588 (2025). Francisco Hernandez to the Minister of Education

Written Question

Published date: 15 Oct 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	47588 (2025)
Question asked:	01 Oct 2025
Member asking:	Francisco Hernandez
Portfolio:	Minister of Education
Minister replying:	Hon Erica Stanford
Answer received:	09 Oct 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_47588_2025
Document guid:	a292ebc5-ea39-44c2-9d1e-fb9353cfabb5

47588 (2025). Francisco Hernandez to the Minister of Education: What was the average wait time, if any, for customer service lines, if any, in the Minister's departments, crown entities and any other bodies that the Minister is responsible for, if any, as of 1 October 2020?

Hon Erica Stanford: I am advised by the Ministry of Education (the Ministry) that, between 1 October 2019 and 30 September 2020, the average wait time for the Ministry’s general enquiries customer service line was 19 seconds. I am advised by the New Zealand Qualifications Authority that data is not available for this time period I am advised that Education New Zealand and the Education Review Office do not have dedicated customer service lines.