47564 (2025). Francisco Hernandez to the Minister of Customs

Written Question

Published date: 15 Oct 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	47564 (2025)
Question asked:	01 Oct 2025
Member asking:	Francisco Hernandez
Portfolio:	Minister of Customs
Minister replying:	Hon Casey Costello
Answer received:	09 Oct 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_47564_2025
Document guid:	336b73ef-3645-437f-bee3-07276a090a29

47564 (2025). Francisco Hernandez to the Minister of Customs: What was the average wait time, if any, for customer service lines, if any, in the Minister's departments, crown entities and any other bodies that the Minister is responsible for, if any, as of 1 October 2025?

Hon Casey Costello: I refer the Member to the attached appendix containing the New Zealand Customs Service’s call centre average wait times, broken down by year and month for the period 1 January 2020 to 30 September 2025.

WQ_47564_2025.pdf 16.5kb