47533 (2025). Francisco Hernandez to the Minister for Children

Written Question

Published date: 15 Oct 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	47533 (2025)
Question asked:	01 Oct 2025
Member asking:	Francisco Hernandez
Portfolio:	Minister for Children
Minister replying:	Hon Karen Chhour
Answer received:	09 Oct 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_47533_2025
Document guid:	b071e6f9-70f3-4279-8ede-b4d5d98f8569

47533 (2025). Francisco Hernandez to the Minister for Children: What was the average wait time, if any, for customer service lines, if any, in the Minister's departments, crown entities and any other bodies that the Minister is responsible for, if any, as of 1 October 2023?

Hon Karen Chhour: I am advised by Oranga Tamariki that the average wait time for calls to the Oranga Tamariki National Contact Centre over the 12 months to 1 October 2023 was 22 seconds. I am advised by Oranga Tamariki that the average wait time for calls to the Oranga Tamariki Transition Assistance Helpline over the 12 months to 1 October 2023 was 18 seconds.