45126 (2025). Arena Williams to the Minister of Commerce and Consumer Affairs

Written Question

Published date: 02 Oct 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	45126 (2025)
Question asked:	16 Sep 2025
Member asking:	Arena Williams
Portfolio:	Minister of Commerce and Consumer Affairs
Minister replying:	Hon Scott Simpson
Answer received:	28 Sep 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_45126_2025
Document guid:	b499870a-8f95-4269-b29a-28e9feafae2e

45126 (2025). Arena Williams to the Minister of Commerce and Consumer Affairs: Does the Minister agree with the scam victim who said, in the 16 September 2025 Herald article, the Banking Ombudsman's "hands are tied and they just say the banks are not at fault"?

Hon Scott Simpson: Scammers' tactics are constantly evolving. The New Zealand Banking Association has agreed to update its Code of Banking Practice, which should make obligations of banks and customers clearer for dispute resolution.