44260 (2025). Arena Williams to the Minister of Commerce and Consumer Affairs

Written Question

Published date: 02 Oct 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	44260 (2025)
Question asked:	10 Sep 2025
Member asking:	Arena Williams
Portfolio:	Minister of Commerce and Consumer Affairs
Minister replying:	Hon Scott Simpson
Answer received:	28 Sep 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_44260_2025
Document guid:	6c393419-3f35-45f5-871a-45b5b2e9559f

44260 (2025). Arena Williams to the Minister of Commerce and Consumer Affairs: What, in the Minister's view, is the definition of a bank failing "to adequately warn and protect" a consumer from a scam?

Hon Scott Simpson: The banking sector has listed a number of conditions to meet the threshold for the scheme to be enacted, including not issuing pre-transaction warnings or high-risk transactions. I refer the member to “Example 2” released by the banking industry as to how the protections will work in practice (https://nzba.org.nz/banks-step-up-customer-scam-protections-and-compensation/).