42695 (2025). Hon Dr Ayesha Verrall to the Minister of Health

42695 (2025). Hon Dr Ayesha Verrall to the Minister of Health: Has Health New Zealand retained 17% of Service Experience roles - prioritised service desk, deskside support and problem analysis as part of its Digital Services change and if not, why not?

Hon Simeon Brown: I am advised that the 17% of service experience roles - prioritised service desk, deskside support and problem analysis - the Member refers to is misrepresenting of the proposal. The proposal was, in fact, a recommendation to add more capacity to the new structure than originally proposed, not to retain 17% of original roles. I am further advised that the final decision added more than the suggested 17% as part of our focus on putting patients first and ensuring all New Zealanders have access to timely, quality healthcare.