39907 (2024). Hon Carmel Sepuloni to the Minister for Social Development and Employment

Written Question

Published date: 21 Jul 2024

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	39907 (2024)
Question asked:	08 Jul 2024
Member asking:	Hon Carmel Sepuloni
Portfolio:	Minister for Social Development and Employment
Minister replying:	Hon Louise Upston
Answer received:	16 Jul 2024
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_39907_2024
Document guid:	cd866348-a770-4a09-bfbb-7bf585c7fd10

39907 (2024). Hon Carmel Sepuloni to the Minister for Social Development and Employment: What information, if any, regarding average waiting times for calls to The Ministry Of Social Development and Work and Income, does The Ministry Of Social Development collect and store on a monthly basis?

Hon Louise Upston: I am advised by the Ministry of Social Development (the Ministry) that their Contact Centres, which include the Work and Income Contact Centre, captures average wait time data at a 15-minute interval level. This data is then aggregated to form daily, weekly and monthly results. I am further advised by the Ministry that their Contact Centres operate virtually and aren’t geographically routed, which means the Ministry is unable to break down volumes and wait times by region. This is also my response to written parliamentary question 39908 (2024).