38598 (2024). Tangi Utikere to the Minister of Transport

38598 (2024). Tangi Utikere to the Minister of Transport: Will the government monitor and evaluate the impact of the increased funding on public transport service reliability and user satisfaction in each region and if so, how?

Hon Simeon Brown: The NZ Transport Agency Waka Kotahi (NZTA) Statement of Performance Expectations monitors reliability as an output class measure for the public transport services activity class. Public transport authorities submit monthly achievement returns. NZTA requires public transport authorities to complete a customer satisfaction survey at least once every three years. Public transport authorities submit surveys through annual achievement returns.