38563 (2025). Hon Kieran McAnulty to the Minister of Housing

38563 (2025). Hon Kieran McAnulty to the Minister of Housing: What were the key satisfaction results from each Kāinga Ora quarterly Customer Satisfaction survey undertaken since 1 November 2023?

Hon Chris Bishop: Kāinga Ora - Homes and Communities advises me that it has undertaken a monthly text survey, sent to 1,500 tenants who had urgent Health and Safety or general maintenance work undertaken on their homes during the month. The question asks for a level of satisfaction with the quality of work undertaken. Since November 2023 the monthly results indicate an average score of nearly 88% for those tenants who rated the quality of work as very good or good, with a range between 83% and 91% for the period between November 2023 and June 2025.