38561 (2025). Hon Kieran McAnulty to the Minister of Housing

38561 (2025). Hon Kieran McAnulty to the Minister of Housing: What were the key satisfaction results from each of the monthly surveys undertaken since 1 November 2023 of Kāinga Ora tenants who have had maintenance work completed at their properties?

Hon Chris Bishop: I refer the member to the attachment. Kāinga Ora – Homes and Communities advises me that the key customer satisfaction results are sourced from the statement of performance expectation measures (SPE) and statement of intent measures (SOI). These are published in the annual report each year. The Customer Satisfaction survey is completed quarterly. The survey has a margin of error of 5% with a confidence level of 95%.