38558 (2025). Hon Kieran McAnulty to the Minister of Housing

38558 (2025). Hon Kieran McAnulty to the Minister of Housing: What surveys of callers to the Kāinga Ora Customer Service Centre have been undertaken since 1 November 2023 and what does each of them say about customers’ satisfaction with the service?

Hon Chris Bishop: Kāinga Ora – Homes and Communities advises me that the Customer Support Centre post-call survey, taken immediately after the call, measures customer satisfaction with the service they have received from their call. The survey is used to meet statutory reporting requirements for level of satisfaction with the service they receive from Kāinga Ora. The results range from 83 percent to 92 percent customer satisfaction and show that Kāinga Ora has routinely provided a high level of customer service.