37353 (2026). Ingrid Leary to the Minister of Health

37353 (2026). Ingrid Leary to the Minister of Health: Does Health New Zealand have any national policy or minimum standard requiring complaints and feedback information to be available in accessible formats, including Easy Read; if so, what is that policy or standard, and if not, why not?

Hon Simeon Brown: I am advised that Health New Zealand has a draft National Complaints, Compliments and Suggestions Policy nearing completion. The policy has been endorsed by the National Clinical Governance Group and is scheduled for final approval by the Clinical Quality and Patient Safety Committee this year. I am further advised that the policy promotes the use of plain and accessible language when providing complaints and feedback information, and states that people should get a response in the format they prefer.