36164 (2025). Tamatha Paul to the Associate Minister of Housing

Written Question

Published date: 06 Aug 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	36164 (2025)
Question asked:	23 Jul 2025
Member asking:	Tamatha Paul
Portfolio:	Associate Minister of Housing
Minister replying:	Hon Tama Potaka
Answer received:	31 Jul 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_36164_2025
Document guid:	d3dead54-6dd0-4d04-9680-38a9989df495

36164 (2025). Tamatha Paul to the Associate Minister of Housing: What is the average wait time Kāinga Ora takes to respond to maintenance complaints?

Hon Tama Potaka: Kāinga Ora – Homes and Communities advises me that it records maintenance response times for three types of maintenance: General, Urgent Responsive, and Urgent Health and Safety. General maintenance includes day-to-day repairs, such as wall linings or an internal door not closing properly, while Urgent Responsive includes maintenance that needs to be responded to urgently, such as water leaks and trip hazards. Urgent Health and Safety is when a quick response is required, such as electrical supply issues or wastewater drainage issues. During the 2024/25 financial year, General Maintenance was responded to, on average, within 2.02 days, Urgent Responsive within 10.08 hours, and Urgent Health and Safety within 1.93 hours.