33100 (2026). Ricardo Menéndez March to the Minister for Social Development and Employment

33100 (2026). Ricardo Menéndez March to the Minister for Social Development and Employment: How many calls to Ministry of Social Development contact centres were disconnected by the system before the caller spoke to a staff member, broken down by month, from 1 January 2025 to 30 June 2026?

Hon Louise Upston: I am advised that at times, the Ministry of Social Development’s (MSD) phone lines have seen an increased demand that its technology has not been able to keep up with. When callers find it difficult to get through, they will be played a message advising that MSD are experiencing high call volumes and to try again later. At this point, their call may be disconnected. Due to the current call centre technology, this information is not recorded or stored.