30266 (2026). Mike Davidson to the Minister of Internal Affairs

Written Question

Published date: 16 Jul 2026

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	30266 (2026)
Question asked:	01 Jul 2026
Member asking:	Mike Davidson
Portfolio:	Minister of Internal Affairs
Minister replying:	Hon Brooke van Velden
Answer received:	12 Jul 2026
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_30266_2026
Document guid:	332811d9-9d49-47ca-89e0-5c9de0dc7212

30266 (2026). Mike Davidson to the Minister of Internal Affairs: Is the new Fire and Emergency New Zealand fault management system still on schedule for Phase One to launch on 30 October 2026?

Hon Brooke van Velden: I am advised by Fire and Emergency New Zealand that implementation of the new fault logging system, ServiceNow, is phased. This allows training, adoption, triage arrangements, and service-provider processes to be embedded. Phase one (the technical build) was completed by 30 June 2026. The system has been tested, including testing with operational users, and deployment commences in July 2026 with District-by-District onboarding and training. Implementation and rollout are due to be completed by December 2026.