19963 (2026). Francisco Hernandez to the Minister of Local Government

Written Question

Published date: 28 May 2026

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	19963 (2026)
Question asked:	20 May 2026
Member asking:	Francisco Hernandez
Portfolio:	Minister of Local Government
Minister replying:	Hon Simon Watts
Answer received:	24 May 2026
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_19963_2026
Document guid:	02287a0f-e1a8-4372-a80e-54d0997b2a39

19963 (2026). Francisco Hernandez to the Minister of Local Government: How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Hon Simon Watts: The Water Services Authority – Taumata Arowai has not deployed artificial intelligence to any of its customer service functions.