19959 (2026). Francisco Hernandez to the Minister for Trade and Investment

Written Question

Published date: 10 Jun 2026

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	19959 (2026)
Question asked:	20 May 2026
Member asking:	Francisco Hernandez
Portfolio:	Minister for Trade and Investment
Minister replying:	Hon Todd McClay
Answer received:	04 Jun 2026
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_19959_2026
Document guid:	149c4832-4aa4-412f-a9c8-c09fbd75ec62

19959 (2026). Francisco Hernandez to the Minister for Trade and Investment: How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Hon Todd McClay: I am advised neither NZTE nor Invest NZ have deployed artificial intelligence to directly provide customer service.