19950 (2026). Francisco Hernandez to the Minister for Social Investment

Written Question

Published date: 11 Jun 2026

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	19950 (2026)
Question asked:	20 May 2026
Member asking:	Francisco Hernandez
Portfolio:	Minister for Social Investment
Minister replying:	Hon Nicola Willis
Answer received:	07 Jun 2026
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_19950_2026
Document guid:	4d37a90b-d12f-4692-910d-3e6fb0bcd05c

19950 (2026). Francisco Hernandez to the Minister for Social Investment: How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Hon Nicola Willis: The Social Investment Agency has no customer service functions.