19948 (2026). Francisco Hernandez to the Minister of Revenue

Written Question

Published date: 03 Jun 2026

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	19948 (2026)
Question asked:	20 May 2026
Member asking:	Francisco Hernandez
Portfolio:	Minister of Revenue
Minister replying:	Hon Simon Watts
Answer received:	27 May 2026
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_19948_2026
Document guid:	af9a8089-623c-4530-8724-34f5797200e7

19948 (2026). Francisco Hernandez to the Minister of Revenue: How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Hon Simon Watts: Officials advise no currently deployed Artificial Intelligence (AI) solution at Inland Revenue interacts with or provides advice directly to customers at this point in time. There are, however, solutions that support officials to interact more effectively and efficiently with customers. I refer the Member to reply 10294 (2026). Officials advise one additional AI tool has been deployed at Inland Revenue since reply 10294 (2026) was published. The addition is a generative AI software testing scenario generation tool, supplied by Assurity Consulting Limited.