19917 (2026). Francisco Hernandez to the Associate Minister of Health

Written Question

Published date: 03 Jun 2026

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	19917 (2026)
Question asked:	20 May 2026
Member asking:	Francisco Hernandez
Portfolio:	Associate Minister of Health
Minister replying:	Hon David Seymour
Answer received:	27 May 2026
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_19917_2026
Document guid:	2ddca014-53af-4a42-af72-061f30caac2e

19917 (2026). Francisco Hernandez to the Associate Minister of Health: How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Hon David Seymour: I am advised Pharmac does not operate dedicated front line customer service functions and therefore, artificial intelligence tools have not been deployed within a common customer service context.