19897 (2026). Francisco Hernandez to the Associate Minister of Education

19897 (2026). Francisco Hernandez to the Associate Minister of Education: How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Hon David Seymour: Artificial intelligence (AI), including generative AI tools such as Microsoft Copilot, is being progressively adopted across the Charter School Agency. The primary use is to support staff improve productivity by: • Reducing administrative workload • Improving response speed and quality • Drafting documents, correspondence, and reports • Summarising meetings, case files, and long-form information • Searching and synthesising information across agency systems • Assisting with data analysis and identifying key insights • Recommending actions and next steps within workflows.