19877 (2026). Francisco Hernandez to the Minister for Children

Written Question

Published date: 04 Jun 2026

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	19877 (2026)
Question asked:	20 May 2026
Member asking:	Francisco Hernandez
Portfolio:	Minister for Children
Minister replying:	Hon Karen Chhour
Answer received:	28 May 2026
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_19877_2026
Document guid:	7d15c7f8-7716-4aaf-b3fa-c7c5d85e15a3

19877 (2026). Francisco Hernandez to the Minister for Children: How, if at all, has artificial intelligence been deployed in a customer service function in the Minister’s departments, agencies, crown entities and any other bodies that the Minister is responsible for, if any?

Hon Karen Chhour: I am advised that Oranga Tamariki does not currently have any artificial intelligence (AI) deployed in a customer service function. However, I am further advised that Oranga Tamariki is piloting an AI-enabled support tool to assist front-line staff to more quickly access policy and practice information held in the Oranga Tamariki reference system. This AI tool does not create new practice advice or make professional judgements.