19802 (2024). Hon Carmel Sepuloni to the Minister for Social Development and Employment

Written Question

Published date: 14 Jun 2024

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	19802 (2024)
Question asked:	27 May 2024
Member asking:	Hon Carmel Sepuloni
Portfolio:	Minister for Social Development and Employment
Minister replying:	Hon Louise Upston
Answer received:	10 Jun 2024
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_19802_2024
Document guid:	72cb9ee1-2266-4948-b635-4d52acab7ae4

19802 (2024). Hon Carmel Sepuloni to the Minister for Social Development and Employment: What was the total number of calls that Ministry of Social Development call centres received during the week of 20th May 2024, broken down by region?

Hon Louise Upston: I am advised by the Ministry of Social Development (the Ministry) that their Contact Centres operate virtually and aren’t geographically routed, which means the Ministry is unable to break down volumes and wait times by region. For the week of Monday 20 May 2024 to Saturday 25 May 2024, the Ministry Contact Centres answered 86,270 calls with the average speed to answer of 7 minutes and 10 seconds.