17207 (2025). Tamatha Paul to the Minister for Children

Written Question

Published date: 27 Apr 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	17207 (2025)
Question asked:	08 Apr 2025
Member asking:	Tamatha Paul
Portfolio:	Minister for Children
Minister replying:	Hon Karen Chhour
Answer received:	16 Apr 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_17207_2025
Document guid:	f809bfc8-c644-453f-970b-b3802a25314f

17207 (2025). Tamatha Paul to the Minister for Children: What was the abandonment rate for Tier 1: Customer Service Specialist calls in 2023?

Hon Karen Chhour: I am advised the abandonment rate for Tier 1 calls at the Oranga Tamariki National Contact Centre in 2023 was 8 percent. I refer the Member to my answer to WPQ 17199 (2025) for an explanation of the abandonment rate for tier 1 calls. I refer the Member to my answer to WPQ 17195 (2025) for an explanation of the tiered response system in place at the Oranga Tamariki National Contact Centre.