17201 (2025). Tamatha Paul to the Minister for Children

Written Question

Published date: 27 Apr 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	17201 (2025)
Question asked:	08 Apr 2025
Member asking:	Tamatha Paul
Portfolio:	Minister for Children
Minister replying:	Hon Karen Chhour
Answer received:	16 Apr 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_17201_2025
Document guid:	3aea9c01-25d9-4043-abb0-0cea3b28ca81

17201 (2025). Tamatha Paul to the Minister for Children: What has been the average call wait time for Tier 1: Customer Service Specialist calls to Oranga Tamariki in 2025 to date?

Hon Karen Chhour: I am advised by Oranga Tamariki that the average wait time for a tier 1 call at the Oranga Tamariki National Contact Centre in 2025 to date is 36 seconds. I refer the Member to my answer to WPQ 17195 (2025) for an explanation of the tiered response system in place at the Oranga Tamariki National Contact Centre.