17197 (2025). Tamatha Paul to the Minister for Children

Written Question

Published date: 27 Apr 2025

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	17197 (2025)
Question asked:	08 Apr 2025
Member asking:	Tamatha Paul
Portfolio:	Minister for Children
Minister replying:	Hon Karen Chhour
Answer received:	16 Apr 2025
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_17197_2025
Document guid:	3d232fe7-a67b-4a20-945a-6aa3ee866608

17197 (2025). Tamatha Paul to the Minister for Children: What was the number of ‘Caller ended’ Contact Records for Tier 2: Intake Social Worker calls in 2023?

Hon Karen Chhour: I am advised by Oranga Tamariki that there were 109 caller ended records for tier 2 calls at the Oranga Tamariki National Contact Centre in 2023. I refer the Member to my answer to WPQ 17195 (2025) for an explanation of the tiered response system in place at the Oranga Tamariki National Contact Centre, and the definition of ‘caller ended’.