16797 (2026). Arena Williams to the Minister of Commerce and Consumer Affairs

Written Question
Published date: 10 May 2026
16797 (2026). Arena Williams to the Minister of Commerce and Consumer Affairs: Should kiwi consumers be explicitly notified when interacting with an AI sales agent on the phone rather than a human; if not, why not?
Cameron Brewer: Officials will continue policy monitoring and analysis on consumer protection relating to consumers’ interactions with AI-driven sale practices.