12981 (2024). Hon Carmel Sepuloni to the Minister for Social Development and Employment

Written Question

Published date: 05 Jun 2024

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	12981 (2024)
Question asked:	20 May 2024
Member asking:	Hon Carmel Sepuloni
Portfolio:	Minister for Social Development and Employment
Minister replying:	Hon Louise Upston
Answer received:	29 May 2024
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_12981_2024
Document guid:	61e62737-1b0b-427d-899b-59af1b4bec8c

12981 (2024). Hon Carmel Sepuloni to the Minister for Social Development and Employment: What is the average call wait-time at the Ministry of Social Development call centres, during the week of 13th May 2024, broken down by region?

Hon Louise Upston: I am advised by the Ministry of Social Development (the Ministry) that their Contact Centres operate virtually and aren’t geographically routed, which means the Ministry is unable to break down volumes and wait times by region. For the week of Monday 13 May 2024 to Saturday 18 May 2024, the Ministry Contact Centres answered 86,576 calls with the average speed to answer of 7 minutes and 13 seconds.