12939 (2026). Arena Williams to the Minister of Commerce and Consumer Affairs

Written Question

Published date: 24 Apr 2026

Metadata

Document type:	Written Question
Parliament number:	54
Question number:	12939 (2026)
Question asked:	07 Apr 2026
Member asking:	Arena Williams
Portfolio:	Minister of Commerce and Consumer Affairs
Minister replying:	Cameron Brewer
Answer received:	20 Apr 2026
Status:	Question Answered
Reply type:	Reply
Document ID:	WQ_12939_2026
Document guid:	2242a643-dcf1-491f-a076-989e586a3835

12939 (2026). Arena Williams to the Minister of Commerce and Consumer Affairs: Does the Minister support Consumer New Zealand that banks should refund scam victims for authorised and unauthorised scam payments unless the victim has been grossly negligent?

Cameron Brewer: The industry Code of Banking Practice sets out compensation for loss from an unauthorised payment if the client was not dishonest or negligent; took reasonable steps to protect their banking; and cooperates and respond quickly to reasonable requests for information about what happened. I am comfortable with the current standard.